To enable two-factor authentication (2FA) with Google Authenticator for your MyClearStep account:

1. Download the App:

   • Go to your phone’s App Store.

   • Download and install Google Authenticator.

2. Log into MyClearStep:

   • Access your MyClearStep portal and log in.

   • Select the option to verify using Google Authenticator.

   • A QR code will appear on your screen.

3. Link Your Account:

   • Open the Google Authenticator app on your phone.

   • Tap the + icon (bottom right) and choose Scan a QR code.

   • Scan the QR code displayed on your computer screen.

4. Verify and Log In:

   • A 6-digit code will appear in the app.

   • Enter that code on the portal to complete login.

   • Your account is now secured with 2FA.

For a full walkthrough, watch the step-by-step tutorial video below.

To add a clinician to your organization, follow these steps:

1. Purchase an admin seat:

   • Log in as the organization owner.

   • Click the Buy Now tab in the upper-right corner.

   • Select Clinician, then choose Existing Organization.

   • Enter the number of admin seats you want, proceed to checkout.

   • Fill in billing details and enter your Organization Code at the bottom.

   • Complete payment and place the order.

2. Clinician joins the organization:

   • The new clinician clicks the Buy Now tab and selects Clinician.

   • Click Join Organization and enter the Organization Code.

   • Create an account.

3. Approve the clinician:

   • Log into the Admin App as the organization owner.

   • Go to the Requests tab and approve the clinician’s account.

For a complete walkthrough, watch the step-by-step tutorial video below.

Start by getting the organization code from the organization owner. Go to MyClearStep and create your clinician account, entering the code during registration. After your account is set up, let the owner know you registered using their code so they can approve your request. Once your account is approved, you’ll be fully connected to the organization and ready to work with clients.

1. Open the Groups tab.

2. Select the group.

3. Click Metric Notifications.

4. From the dropdown, choose the notification type; select Create New Notification.

5. Choose how you want to receive it.

6. Set the threshold.

7. Set the severity level.

8. Click Save.

9. Repeat to add more notifications.

How do I turn a notification off?

1. Open the same group.

2. Click Metric Notifications.

3. Find the notification; click Delete and confirm.

Notes

• Threshold controls when a notification fires; severity controls how urgent it is.

• Delivery options vary by account configuration. If you cannot find your preferred channel, use what is available or contact your admin.

Watch the video below to learn how to calibrate the scale:

Great question! The lights on your MyClearStep scale are designed to keep you informed about what’s happening with your device. Each color and flashing pattern represents a specific status. Here’s a breakdown to help you understand what you’re seeing:

• Both blue and white lights are on: The battery is installed, but the scale hasn’t yet calibrated to zero. Step off the scale and wait a moment for it to reset.
• Solid blue light: Your scale has successfully connected via Bluetooth.
• Slow flashing blue light: The Bluetooth is trying to connect, but the reference zero point hasn’t been found yet.
• Solid white light: Bluetooth is not connected yet.
• Slow flashing white light: The scale isn’t connected via Bluetooth and hasn’t found the reference zero point. Make sure the surface is stable and try again.
• Fast flashing white light: Your battery is low and needs to be replaced soon.
• Fast flashing blue light: The scale has detected a weight that exceeds its maximum capacity.
• Fast flashing blue and white lights together: This indicates an abnormal communication error. Try restarting the scale and reconnecting.
• Fast flashing blue and white lights alternating: Your scale is in firmware upgrade mode.

*The above light indications apply to new MyClearStep scales only. If you are using an older model, these light indicators do not apply.

1. Step on the scale for 2 seconds.
2. Step off the scale for 2 seconds.
3. Step back on the scale to complete the measurement.

MyClearStep’s proprietary algorithm—referred to as both Scale Manipulation Trigger (SMT) and User Manipulation Trigger (UMT)—is a breakthrough in remote weight monitoring. This smart technology doesn’t just record weight; it analyzes patterns and detects signs of intentional manipulation, providing clinicians with more accurate, trustworthy data.

Whether it’s unusual fluctuations, inconsistent weigh-in timing, or behaviors like water loading or scale tampering, the algorithm silently monitors for red flags that traditional scales and even clinicians may miss.

Q: SMT vs. UMT: What’s the difference?

A: While they refer to the same core algorithm, the distinction lies in focus:

• SMT (Scale Manipulation Trigger) tracks scale-based anomalies—irregular data that may indicate tampering or manipulation.

• UMT (User Manipulation Trigger) highlights user behavior patterns that suggest attempts to distort weigh-ins.

Together, SMT/UMT is a powerful tool for early intervention, clinical insight, and protecting data integrity in the treatment of eating disorders and beyond.

Q: Who benefits from this technology?
A: Clinicians, caregivers, and treatment teams benefit from more reliable weight data, while patients receive care based on accurate insights. SMT/UMT is especially valuable in eating disorder treatment, where trust and precision are critical.

Q: Does this replace clinical judgment?
A: Not at all. SMT/UMT enhances clinical decision-making by providing additional context and alerts. It’s a supportive tool—like an extra set of eyes—helping clinicians intervene earlier and more confidently.

Login to the Admin portal on your computer:

1. Go to the Groups menu item on the sidebar
2. Click the ‘Edit’ button next to your group
3. You’ll see a list of patients, each with a ‘Delete’ button

Users can sometimes be confused about specifying both a username and email for their account. The username field must be unique and not already taken by any other accounts. A username may be an email address, but it can be any text as long is it is 8 characters or more. The email field is simply for contact purposes and does not need to be unique. In other words, it’s totally fine to make multiple accounts with the same value for the email field, as long as each account has a unique username.

If you’re already using iPhone 17, a recent chipset update may temporarily affect Bluetooth pairing. To fix this:

1. Use another device (older iPhone, iPad, or Android) to update your scale’s firmware.

2. Install the MyClearStep app on that device.

3. Log in → Settings → Update Scale Firmware.

4. Step on your scale to complete the update.

Once updated, your MyClearStep Numberless Scale® will pair seamlessly with iPhone 17.

If you’re upgrading soon:

1. Update the MyClearStep app on your current phone.

2. Log in → Settings → Update Scale Firmware.

3. Step on your scale to complete the update.

Afterward, your scale will connect instantly with your new iPhone 17.

Prefer to wait? A fix will be included in the next iOS beta update (within 10–14 days). You can simply install that update instead of updating manually.