How does it work?
Using the MyClearStep scale is easy – simply have your child/dependent open the MyClearStep app on their phone, step on the scale, and wait for confirmation that their weight has been captured. Registered parents and clinicians will have access to their measurement immediately and securely.
How can a parent or loved one get admin access to the MyClearStep portal?

Step 1: Purchase Admin Access

  1. Visit the MyClearStep website.

  2. Select the Buy Now tab, then choose Parents.

  3. Scroll down. If you already have the required MyClearStep products, check the box: I don’t want to purchase MyClearStep products.

  4. Scroll down again and select Proceed to Checkout.

  5. Enter billing information and create an account.

    • If you already have an account, use a different email. This will be your parent account.

  6. Select Next.

  7. Enter payment details and place your order.

Step 2: Medical Release Form (if user is 18+)

  1. If the MyClearStep user is 18 or older, a medical release document is legally required.

    • Select the user’s state.

    • Enter the user’s email.

    • Select Send Medical Release Document.

  2. If the user is under 18, skip this step.

Step 3: User Completes Medical Release

  1. The user will receive an email from ClearStep Support.

  2. Open the email and select Open Medical Release Form.

  3. Complete the required fields.

  4. Scroll down and select Submit.

Step 4: Confirmation and Login

  1. After approval, you will receive a confirmation email.

  2. Log in to the MyClearStep portal:

    • Go to the website, select Household, then choose Portal Login, or

    • Use the MyClearStep for Admin mobile app.

Can my child/dependant ever access their weights?
No, there is no way for your child/dependents to access any of their measurements through the MyClearStep app or otherwise. Only registered parents, clinicians, or team of clinicians treating the child/dependent, can access the child/dependent’s information through our HIPAA compliant portal.
Can I access my child/dependant’s weight on the portal?
You may gain access to your child/dependent’s weight on the portal, provided you receive clearance from your clinician. Please keep in mind, your child/dependent’s clinician may revoke your access at any time. Additionally, if your child is legally an adult, they must consent to providing their health data. They can do so by completing the form here.
How do I set up Google Authenticator for my MyClearStep portal?

To enable two-factor authentication (2FA) with Google Authenticator for your MyClearStep account:

  1. Download the App:

    • Go to your phone’s App Store.

    • Download and install Google Authenticator.

  2. Log into MyClearStep:

    • Access your MyClearStep portal and log in.

    • Select the option to verify using Google Authenticator.

    • A QR code will appear on your screen.

  3. Link Your Account:

    • Open the Google Authenticator app on your phone.

    • Tap the + icon (bottom right) and choose Scan a QR code.

    • Scan the QR code displayed on your computer screen.

  4. Verify and Log In:

    • A 6-digit code will appear in the app.

    • Enter that code on the portal to complete login.

    • Your account is now secured with 2FA.

For a full walkthrough, watch the step-by-step tutorial video below.

What information and features do I have access to on the portal?

The information displayed in the portal includes the child/dependent’s weight to a hundredth of a decimal point, pounds in muscle, pounds in fat, and visceral fat level (provided that the child/dependent weighs in with bare feet) as well as date and time that they weighed in. The blood pressure device provides systolic, diastolic, and heart rate measurements.

You can also schedule day-of weigh-in reminders for your child/dependents based on when and how frequently a weigh-in should occur. Track weight history and see weigh-in data in real time. Generate on-demand reports for weight history. Send push notifications to your child/dependent through the app.
When you register as a parent with MyClearStep, you receive a custom 4-digit code that you’ll need to share with your child/dependent. After your child/dependent purchases the MyClearStep scale and downloads the app, they will use that code to automatically be connected to your group on the portal.
Yes, your child/dependent can link with all of their treatment providers. There is no limit on the number of providers a child/dependent has access to and can have their account linked with. Once your child/dependent links with all members of the team, everyone will be on the same page.
Yes, when you link with a child/dependent, all of their historical data will be visible to you.
What support is available to me?
The MyClearStep team makes it their mission to ensure that you have a smooth and seamless experience with our product. The support team is available during normal business hours via email. Live video demo and onboarding training available if desired.
What is the weight limit for the MyClearStep scale?
The weight limit for the MyClearStep scale is 396 lbs (180 kgs).
Can I use my HSA or FSA account?
Yes. You can use either an HSA or FSA account to purchase the MyClearStep scale. If you need an HRA/FSA Letter of Medical Necessity, you can obtain one here.
Can I apply for financial aid?
If you are facing financial challenges, fill out this form to check your eligibility for a reduced fee.
How do I reset my admin account password?
To reset your password, simply click here.
How to calibrate the scale?

Watch the video below to learn how to calibrate your scale:

Why are there flashing lights on my MyClearStep scale, and what do they mean?

Great question! The lights on your MyClearStep scale are designed to keep you informed about what’s happening with your device. Each color and flashing pattern represents a specific status. Here’s a breakdown to help you understand what you’re seeing:

  • Both blue and white lights are on: The battery is installed, but the scale hasn’t yet calibrated to zero. Step off the scale and wait a moment for it to reset.
  • Solid blue light: Your scale has successfully connected via Bluetooth.
  • Slow flashing blue light: The Bluetooth is trying to connect, but the reference zero point hasn’t been found yet.
  • Solid white light: Bluetooth is not connected yet.
  • Slow flashing white light: The scale isn’t connected via Bluetooth and hasn’t found the reference zero point. Make sure the surface is stable and try again.
  • Fast flashing white light: Your battery is low and needs to be replaced soon.
  • Fast flashing blue light: The scale has detected a weight that exceeds its maximum capacity.
  • Fast flashing blue and white lights together: This indicates an abnormal communication error. Try restarting the scale and reconnecting.
  • Fast flashing blue and white lights alternating: Your scale is in firmware upgrade mode.

*The above light indications apply to new MyClearStep scales only. If you are using an older model, these light indicators do not apply.

I upgraded (or am planning to upgrade) to iPhone 17. How can I keep my MyClearStep Numberless Scale® connected?

If you’re already using iPhone 17, a recent chipset update may temporarily affect Bluetooth pairing. To fix this:

  1. Use another device (older iPhone, iPad, or Android) to update your scale’s firmware.

  2. Install the MyClearStep app on that device.

  3. Log in → Settings → Update Scale Firmware.

  4. Step on your scale to complete the update.

Once updated, your MyClearStep Numberless Scale® will pair seamlessly with iPhone 17.

If you’re upgrading soon:

  1. Update the MyClearStep app on your current phone.

  2. Log in → Settings → Update Scale Firmware.

  3. Step on your scale to complete the update.

Afterward, your scale will connect instantly with your new iPhone 17.

Prefer to wait? A fix will be included in the next iOS beta update (within 10–14 days). You can simply install that update instead of updating manually.

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